At Kinghills, we recognise that gambling carries inherent risks. This page outlines our approach to player protection, the tools available to you, and the obligations we uphold under UK gambling regulations.
Kinghills operates under a licence issued by the UK Gambling Commission (UKGC). As part of our licensing obligations, we are required to provide players with access to tools and information that support informed, controlled gambling behaviour.
Gambling should remain a form of entertainment. When it ceases to be that, intervention becomes necessary — both on your part and ours.
Problem gambling can develop gradually. Recognising early warning signs is an important step toward managing the behaviour before it causes serious harm.
Common indicators include:
If any of these patterns apply to you, we strongly encourage using the account management tools described in the sections below.
Kinghills provides a range of controls directly within your account settings. These tools are available at no cost and can be applied at any time.
You may set daily, weekly, or monthly limits on the amount you deposit into your Kinghills account. Limit reductions take effect immediately. Increases are subject to a 24-hour cooling-off period in accordance with UKGC requirements.
Session time reminders can be configured to notify you when a defined period of active play has elapsed. This feature is designed to support awareness of time spent gambling.
At intervals you select, a notification will appear during active play summarising the duration of your session and your current net position.
You may set a maximum loss threshold per day, week, or month. Once that threshold is reached, further gameplay is restricted until the limit period resets or you formally request an increase — subject to the standard cooling-off period.
Self-exclusion allows you to suspend access to your Kinghills account for a defined period. Options include short-term breaks (24 hours to 6 weeks) and longer exclusions of 6 months or more.
For a minimum 6-month self-exclusion that extends across all licensed UK gambling operators, you may register with GamStop — a national self-exclusion scheme. Kinghills is integrated with GamStop as required by UKGC licence conditions.
Kinghills does not permit gambling by persons under the age of 18. Age verification is conducted at the point of registration and may be requested again at any stage. Account access is suspended pending successful verification.
If you are concerned that a family member or close associate may be experiencing gambling-related harm, you may contact our support team to discuss available options. Requests are handled in accordance with our privacy policy and applicable data protection legislation.
The following organisations provide confidential support for individuals affected by gambling harm. Kinghills does not maintain these services but recognises their value to players requiring assistance beyond account-level controls:
Kinghills reviews its responsible gambling procedures on a periodic basis to ensure continued compliance with UKGC guidance and to reflect developments in player protection standards. Material changes to this policy will be communicated through your registered account.
